KiteDesk provides a Social CRM solution that works within an organization's existing software and workflow to provide three key benefits. First, it lets companies automatically leverage their team’s relationship capital to identify opportunities for warm introductions to prospects. Second, it provides the most complete information about people and companies by integrating email systems, file services, social networks, CRM applications and 3rd party data services in one view, including a full communication history. Finally, it provides access to the most common CRM functions like adding new accounts and contacts, recording notes and calls, and planning events from any web application, including web based email. These features allow sales organizations to improve CRM compliance, optimize their funnel efficiency, expand their opportunities, and close more business.